Below are two common questions we are hearing frequently due to the COVID-19 crisis. Is there any flexibility with payments if I'm out of work due to the crisis and having financial difficulty? Many insurance companies have communicated to us that they recognize many insureds are facing financial difficulties and are willing to provide some flexibility on premium payment terms. Every situation is different, so if you need assistance regarding payments, reach out to determine what options might be available. You may contact the insurance company directly and/or contact Murphy Insurance with questions. I have a Registry of Motor Vehicles issue to address. What do I do? Effective Friday, March 27th, the RMV will be enforcing a strict no walk-in policy at its eight Service Centers open to the general public. The only transactions that will be processed at service centers are those that require an in-person transaction, including Commercial Driving Licenses or Permits (CDLs/CLPs), some new registrations, out of state conversions and new Mass IDs. Customers who need to complete these transactions will be required to make an online appointment reservation, and customers arriving without an appointment will be asked to leave and make an appointment online to return at a future date. Appointment reservations can be made online at www.Mass.Gov/RMV in the myRMV Online Service Center under "Make or Cancel a Reservation." Customers who make an appointment will be sent a confirmation email that they should be prepared to show on arrival at their designated time at a specific Service Center. Please contact us if you have RMV questions related to your vehicles.