Is Your Business in Compliance with Massachusetts Personal Information Privacy Laws?

On March 1, 2010, the Massachusetts law implementing  “Standards for the Protection of Personal Information of Residents of the Commonwealth,” MA 201 CMR 17, went into effect. The law requires that businesses and individuals receiving, storing, maintaining, processing, or otherwise accessing personal information have written information security procedures.

While significant time has passed since the laws were enacted, many individuals and businesses still aren’t fully aware of the requirements, potential risks, and penalties for noncompliance.

Definition of “Personal Information”

Personal information is defined as “a Massachusetts resident’s first name and last name or first initial and last name in combination with any one or more of the following data elements that relate to such resident: (a) Social Security number; (b) driver’s license number or state-issued identification card number; or (c) financial account number, or credit or debit card number, with or without any required security code, access code, personal identification number or password, that would permit access to a resident’s financial account.” Source: www.mass.gov

What’s at Risk?

In addition to reputation damage to a business, the financial costs of not complying with the Massachusetts privacy regulations can be significant. The Massachusetts attorney general may seek a temporary restraining order or a preliminary or permanent injunction against any entity suspected of violating the Regulations. If a court finds that the regulations were violated, it may impose civil penalties of up to $5,000 per violation, court costs and attorneys’ fees. For example, if 100 customers have their information breached, $5000 x 100 = $500,000.

If you were unaware of the law or have not developed written security procedures, please visit the links below for additional information.

Cyber Liability Insurance Offers Support if a Breach Occurs

Beyond preparing procedures to comply, you can reduce your financial risk for various situations through Cyber Liability Insurance coverage. Some of the types of claims that may occur include:

  • Accidental release of confidential customer information
  • Spreading a virus into a customer’s computer system
  • Theft of customer’s credit card or banking account numbers
  • Derogatory comments made online about a competitor by an employee
  • Denial of service attack hacking
  • Electronic data extortion or destruction
  • Webmaster using another site’s content in site development

While no policy covers every situation, having this specialized coverage can help if a database breach happens despite your prevention efforts.

To discuss Cyber Liability Insurance for your company, please Contact Us.

Read Other Blog Posts

Black History Month Contributions in the Insurance Industry

Honoring Black History Month: Contributions in the Insurance Industry

Honoring Black History Month by highlighting the pioneering Black leaders and entrepreneurs who shaped the U.S. insurance industry. Learn how their efforts expanded access to coverage, promoted financial literacy, and strengthened communities through economic empowerment and generational wealth building.
Taking Notes 1200

Top 5 Ways to Prevent Employment Practices Liability Claims

Employment practices liability (EPL) claims—such as alleged discrimination, harassment or wrongful termination—can be complex and costly, leaving impacted employers with lasting financial and reputational fallout. Taking steps to reduce EPL exposures and promote a positive workplace culture can help prevent such claims and related lawsuits. Here are five best practices for employers to consider.
Increase 1200

U.S. Average Breach Cost Hits Record High of $10.22 Million

The average cost of a data breach in the U.S. has reached a record $10.22 million, even as the global average fell 9% to $4.44 million. Nearly all breached organizations experienced operational disruption, with most taking over 100 days to recover and 65% still not fully recovered. While AI-related breaches remain rare, most stem from poor access controls, making AI systems an increasingly attractive target for attackers.
Groton Hill Music Center

Business Spotlight: Groton Hill Music Center – Inspiring Community Through the Power of Music

Groton Hill Music is one of our most inspiring community partners—a vibrant nonprofit arts center where creativity, education, and connection thrive. From world-class performances to inclusive music education, they enrich the region every day. Murphy Insurance is proud to support their mission with tailored business coverage that protects their people, programs, and purpose.
Why Huge Lawsuit Verdicts Matter

Why Huge Jury Verdicts Matter for Your Business Insurance

Huge jury awards, known as nuclear verdicts, are on the rise, forcing insurers to rethink coverage limits, premiums, and risk management. Reviewing liability policies now can help businesses stay protected and avoid unexpected financial losses.
Business Insurance Issues 1200

10 Insurance Issues Businesses Should Keep Top of Mind in 2026

Staying ahead of evolving risks is essential for every business in 2026. From property valuations to cyber threats and liability coverage, these 10 insurance considerations can help you safeguard your operations and plan for the unexpected.
Plan a Safer Workplace With the 2026 National Safety Observances Calendar

Plan a Safer Workplace With the 2026 National Safety Observances Calendar

Build a stronger safety culture with our 2026 National Safety Observances Calendar, a simple planning tool to keep workplace safety top of mind all year. The downloadable PDF includes key observance dates, plus training and awareness resources to help reduce accidents, improve productivity, and lower insurance costs.
Our 2026 National Health Observances Calendar Plan For Wellness All Year

Our 2026 National Health Observances Calendar: Plan For Wellness All Year

Staying informed about national health observances is a simple but effective way to promote wellness, spark meaningful conversations, and support healthier communities. Our 2026 National Health Observances Calendar makes planning easier by highlighting key health awareness days and observance months throughout the year.
2026 HR Compliance Calendar 1200

The 2026 HR Compliance Calendar Every Business Needs

Staying compliant with employment laws and regulations is critical to protecting your business. To help simplify this often complex responsibility, Murphy Insurance has created a 2026 HR Compliance Calendar, a downloadable planning tool that outlines key HR-related deadlines and compliance reminders throughout the year.

Visit Our Business Insurance Page

Business Insurance

Murphy Insurance stands as your steadfast partner in safeguarding your business from unforeseen challenges in today’s dynamic business landscape. In an era where comprehensive business insurance is not just a prudent choice but a vital one for ensuring the long-term stability and security of your enterprise, we are here to offer our expertise. Running a business inherently entails various risks that can potentially impact your financial stability and reputation. Learn more about our comprehensive business insurance solutions, which are meticulously designed to protect you from these potential threats, granting you peace of mind necessary to focus on the growth and prosperity of your business.