Covid-19 – Insurance Related FAQs

March 16, 2020||inBusiness Insurance, Personal Insurance|business insurance, personal insurance, registry of motor vehicles, rmv

The COVID-19 outbreak has required an unprecedented response in order to minimize the spread of the virus and mitigate risk. Murphy Insurance Agency is committed to doing its part. We will continue to closely monitor the situation and are prepared to respond quickly to take additional precautionary measures as needed, or requested by federal, state and/or local governments. We will communicate with our customers as quickly as possible via online messaging or email regarding any further actions if they should impact day-to-day operations.

Covid-19 - Insurance Related FAQs
Click here to submit an inquiry to Murphy Insurance or call us at 800 222 8711

To help address some common questions we’ve received, we are posting the questions and responses here. This list may grow. If you have any concerns please reach out to us directly.

Q.  Is Murphy Insurance Agency open for business?

A.  Yes, we are open. Our offices are closed to visitors effective March 15 until further notice; however, our staff is working and ready to assist you.  Most insurance needs can be easily handled by phone, email or online. We can assist you with new policies, changes to existing policies, certificates of insurance, and more. Please contact us if you need assistance. If it should become necessary to completely close an office, we are able to route calls to other locations to minimize service interruptions.

Q.  What happens if I have a claim?

A.  Please call us. As always, our claims team is your go to resource if you have a new claim or any concerns related to a claim already in process. Our team helps facilitate communications with your insurance company’s claims staff and will continue to do so should you have a claim during this crisis. If you have a claim emergency after business hours, please call our 24 hour emergency claim line at 800.222.8711 for assistance.

Q.  Will COVID-19 (coronavirus) claims be covered?

A.  Every insurance protection plan, and every claim situation is unique; therefore, it’s impossible to give a blanket response.  Insurance companies assess claims given the coverage in place and the facts of the situation. If you believe you have a claim, please contact the Murphy Insurance Claims Team for assistance.

Q.  I typically make premium payments at a Murphy Insurance office.  How can I make my payment if the office is closed to visitors?

A.  If you are used to paying in person at one of our locations, we understand that this will take an adjustment in your routine. However, there are a variety of payment options by many insurance companies including:

  • Online – some companies can set up a one time-draft or accept a credit card
  • Online Banking  – using your bank’s online tools to pay bills is a fast and efficient way to make payments electronically while maintaining control
  • Telephone – some companies can set up a one time-draft or accept a credit card
  • Electronic Funds Transfer (EFT) – preauthorized electronic funds transfer from your bank account. Contact Us to request an EFT Authorization Form
  • Mail – Send a check by mail

Q.  How can I register a vehicle or other Registry of Motor Vehicles (RMV) changes during the crisis?

A.  The MA Registry of Motor Vehicles Website is continually posting updates as to their services, and we are monitoring any changes to their service availability. While our courier service is unavailable, our team will continue to provide you with the RMV documentation necessary so that you can go to the RMV to complete your transaction. In most cases, we are able to send the documents to you via email. Our staff will work with you, so please contact them with specific questions.  The MA RMV Online has a variety of transactions that you can complete yourself electronically, which may be of assistance.

Read Other Blog Posts

Introducing the Murphy Insurance Condominium Owner’s Manual Your Guide to Preventing Costly Condo Repairs & Damages SMM

Introducing the Murphy Insurance Condominium Owner’s Manual: Your Guide to Preventing Costly Condo Repairs & Damages

Murphy Insurance Agency has launched a new Condominium Owner's Manual designed to help you prevent costly home repairs and avoid common insurance claims. Backed by decades of real-world experience, this practical guide provides seasonal tips, safety advice, and a comprehensive maintenance checklist to protect your home—and your wallet—all year round. Download your copy today!
Read more
Pollution Liability

Pollution Liability: The Most Overlooked Coverage Your Business Might Need

Many business owners assume their general liability or property insurance covers everything, but pollution-related risks are often excluded. Pollution liability insurance helps fill that gap, covering cleanup costs, lawsuits, and damages from environmental incidents. From contractors and manufacturers to auto shops, property owners, and agricultural businesses, many industries face hidden pollution exposures. Without this protection, a single spill, leak, or contamination event could cost hundreds of thousands of dollars.
Read more
Deer Sign

Road Safety and Wildlife: What Drivers Need to Know

Every year, countless accidents occur because drivers aren't prepared for unexpected encounters with animals on the road. Whether it's a deer darting across a rural highway or a stray dog wandering into city traffic, these moments can be dangerous for both humans and animals. Staying alert and understanding how to respond in these situations can make a critical difference in preventing harm and keeping roads safer for everyone.
Read more
Quest for the Best 2025

We Did It Again! 5-Time Gold Winners in Quest for the Best

We’re proud to announce we’ve won Gold in MyFM 101.3’s Quest for the Best – Insurance Category for the 5th year in a row! Thank you to everyone who voted and continues to support us. If you're a client, we’re grateful for your trust. If you’re looking for a second opinion, we’d love the chance to earn your business.
Read more
Insurance Audits

How to Make Workers’ Comp Audits Less Stressful: Tips from Our Business Account Managers

Workers’ Compensation audits don’t have to be overwhelming. With some simple year-round preparation, you can avoid unexpected costs and reduce stress. Our Business Account Managers share practical tips to help you stay organized, document subcontractor details properly, and keep your policy up to date—so audit time goes smoothly.
Read more
Happy driver

The Benefits of Raising Your Limits

An overwhelming majority of states require individuals to carry insurance in order to operate a vehicle. While meeting these minimum limits may be enough to get you on the road, they may be inadequate if you are involved in a serious accident. For better protection, you may want to consider raising your limits to secure proper protection.
Read more
Murphy Insurance Team

27 Reasons to Work with Murphy Insurance Agency

For more than 88 years, Murphy Insurance Agency has been a trusted partner for families, individuals, and businesses across Massachusetts. As a family-owned and independent agency, we prioritize relationships over transactions, offering guidance and support tailored to your needs. With access to more than 25 top-rated carriers, we deliver personalized solutions, competitive options, and peace of mind. Discover 27 reasons why thousands have chosen Murphy Insurance to protect what matters most.
Read more
Personal Article Floater

What Is a Personal Article Floater—and Do You Need One?

Many people assume that their home or renters insurance covers all their personal belongings—but it's not always that simple. While these policies do offer significant protection, there are usually limits, especially when it comes to high-value or one-of-a-kind items. If you own something valuable, rare, or that you often take with you, you may want to consider adding a personal article floater to your coverage.
Read more
What Is Professional Liability Insurance and Does Your Business Need It

What Is Professional Liability Insurance—and Does Your Business Need It?

General liability insurance won’t protect your business from claims tied to mistakes, missed deadlines, or professional advice gone wrong. That’s where professional liability insurance—also known as Errors & Omissions (E&O) coverage—steps in. It covers negligence, inaccurate advice, project delays, and the legal costs that come with client disputes. From consultants and IT professionals to architects, real estate agents, and accountants, this coverage is essential for anyone providing specialized services.
Read more

Visit Our Personal Insurance Page

Personal Insurance

Life is an ever-changing journey, and it deserves a thoughtful, comprehensive plan to protect the things and people that matter most. Our dedicated team at Murphy Insurance is here to assist you in creating that plan. With a wide range of product options at our disposal, we ensure that your plan is tailored precisely to your requirements. Our commitment to providing clear, intelligent guidance to help you achieve true peace of mind. Learn more about our personal insurance portfolio.

Visit Our Business Insurance Page

Business Insurance

Murphy Insurance stands as your steadfast partner in safeguarding your business from unforeseen challenges in today’s dynamic business landscape. In an era where comprehensive business insurance is not just a prudent choice but a vital one for ensuring the long-term stability and security of your enterprise, we are here to offer our expertise. Running a business inherently entails various risks that can potentially impact your financial stability and reputation. Learn more about our comprehensive business insurance solutions, which are meticulously designed to protect you from these potential threats, granting you peace of mind necessary to focus on the growth and prosperity of your business.