The COVID-19 outbreak has required an unprecedented response in order to minimize the spread of the virus and mitigate risk. Murphy Insurance Agency is committed to doing its part. We will continue to closely monitor the situation and are prepared to respond quickly to take additional precautionary measures as needed, or requested by federal, state and/or local governments. We will communicate with our customers as quickly as possible via online messaging or email regarding any further actions if they should impact day-to-day operations.

To help address some common questions we’ve received, we are posting the questions and responses here. This list may grow. If you have any concerns please reach out to us directly.

Q.  Is Murphy Insurance Agency open for business?

A.  Yes, we are open. Our offices are closed to visitors effective March 15 until further notice; however, our staff is working and ready to assist you.  Most insurance needs can be easily handled by phone, email or online. We can assist you with new policies, changes to existing policies, certificates of insurance, and more. Please contact us if you need assistance. If it should become necessary to completely close an office, we are able to route calls to other locations to minimize service interruptions.

Q.  What happens if I have a claim?

A.  Please call us. As always, our claims team is your go to resource if you have a new claim or any concerns related to a claim already in process. Our team helps facilitate communications with your insurance company’s claims staff and will continue to do so should you have a claim during this crisis. If you have a claim emergency after business hours, please call our 24 hour emergency claim line at 800.222.8711 for assistance.

Q.  Will COVID-19 (coronavirus) claims be covered?

A.  Every insurance protection plan, and every claim situation is unique; therefore, it’s impossible to give a blanket response.  Insurance companies assess claims given the coverage in place and the facts of the situation. If you believe you have a claim, please contact the Murphy Insurance Claims Team for assistance.

Q.  I typically make premium payments at a Murphy Insurance office.  How can I make my payment if the office is closed to visitors?

A.  If you are used to paying in person at one of our locations, we understand that this will take an adjustment in your routine. However, there are a variety of payment options by many insurance companies including:

  • Online – some companies can set up a one time-draft or accept a credit card
  • Online Banking  – using your bank’s online tools to pay bills is a fast and efficient way to make payments electronically while maintaining control
  • Telephone – some companies can set up a one time-draft or accept a credit card
  • Electronic Funds Transfer (EFT) – preauthorized electronic funds transfer from your bank account. Contact Us to request an EFT Authorization Form
  • Mail – Send a check by mail

Q.  How can I register a vehicle or other Registry of Motor Vehicles (RMV) changes during the crisis?

A.  The MA Registry of Motor Vehicles Website is continually posting updates as to their services, and we are monitoring any changes to their service availability. While our courier service is unavailable, our team will continue to provide you with the RMV documentation necessary so that you can go to the RMV to complete your transaction. In most cases, we are able to send the documents to you via email. Our staff will work with you, so please contact them with specific questions.  The MA RMV Online has a variety of transactions that you can complete yourself electronically, which may be of assistance.

Read Other Blog Posts

Life Insurance in Groton, MA Protecting What Matters with Murphy Insurance
Hazard symbol

Updated Hazard Communication Standard

Employers should review OSHA's the final rule on its Hazard Communication Standard (HCS) to determine how the changes affect them. Specifically, paying attention to their compliance dates for required actions which go into affect in 2026 and 2027.
Flood Insurance May Be Critical to Safeguard Your MetroWest, Massachusetts Home

Flood Insurance May Be Critical to Safeguard Your MetroWest, Massachusetts Home

Flooding isn’t just a coastal problem—it’s a growing concern across MetroWest, Massachusetts. Whether you live in Framingham, Hudson, or Hopkinton, you may be surprised to learn your home is at risk. Learn how flood insurance can help protect your property from the damage that standard homeowners’ policies don’t cover.
Roundabout

Safe Driving Saves Money

For better or worse, your automobile insurance premium is a direct result of your driving record. While you can’t always prevent every accident or control what happens on the road, safe driving is one of the most powerful tools you have to protect both yourself and your finances. Keep reading to learn how maintain a safe driving record can lower your premium, and—as a result—protect your wallet.
Car driving

Buying a Car? Don’t Forget the Insurance Quote First!

Shopping for a new car can be exciting, but it’s crucial to check in with your agent before finalizing your purchase. Not all vehicles are created equal when it comes to insurance costs. Two cars might look similar on the outside, but one could cost you hundreds more per year to insure.
Shovel

Digging on Your Property? Here’s Why “Dig Safe” Should Be Your First Step

Under federal and state law, all homeowners and contractors are required to notify the appropriate utility companies before doing any excavation work. Keep reading to learn more about the standards for digging on your property.
What You Need to Know About Condominium Insurance in Groton MA

What You Need to Know About Condominium Insurance in Acton, MA

If you own a condo in Acton, MA, don’t assume the condo association’s master policy fully protects you. That policy typically covers the building’s exterior and shared spaces, but not the inside of your unit. Without your own Condominium Insurance, you could be on the hook for costly repairs to your walls, floors, or fixtures and replace personal belongings damaged by fire, water, or theft. It’s essential protection that helps ensure you’re not left paying out of pocket when the unexpected happens.
Sparkler 1200

Summer Fun and 4th of July Safety: Celebrating Smart

Summer is a time for BBQs, fireworks, family gatherings, and making the most of long days. Whether you’re heading to the beach, firing up the grill, or watching fireworks with the kids, safety should always be part of your celebration plans. After all, the best memories are the ones made without unexpected trips to the ER. Here’s a quick guide to help you enjoy your Independence Day and summer activities — while keeping everyone safe and sound.
Lightning

Lightning Storm Safety

Lightning storms light up the sky in dramatic fashion, but they’re also dangerous. A lightning strike can cause major injuries like burns, heart issues, or even brain damage. That’s why it’s important to know how to stay safe when one rolls into your area. Follow these helpful tips to help you stay safe.

Visit Our Personal Insurance Page

Personal Insurance

Life is an ever-changing journey, and it deserves a thoughtful, comprehensive plan to protect the things and people that matter most. Our dedicated team at Murphy Insurance is here to assist you in creating that plan. With a wide range of product options at our disposal, we ensure that your plan is tailored precisely to your requirements. Our commitment to providing clear, intelligent guidance to help you achieve true peace of mind. Learn more about our personal insurance portfolio.

Visit Our Business Insurance Page

Business Insurance

Murphy Insurance stands as your steadfast partner in safeguarding your business from unforeseen challenges in today’s dynamic business landscape. In an era where comprehensive business insurance is not just a prudent choice but a vital one for ensuring the long-term stability and security of your enterprise, we are here to offer our expertise. Running a business inherently entails various risks that can potentially impact your financial stability and reputation. Learn more about our comprehensive business insurance solutions, which are meticulously designed to protect you from these potential threats, granting you peace of mind necessary to focus on the growth and prosperity of your business.