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Claims Support

we’re here when and where you need us

Filing an insurance claim for personal or business reasons can mean you're in a stressful situation. We’re here to provide support and be your advocate to make the process easier. Our Claims Team will help you file your insurance claim so that you won’t have to go it alone. Also, we have bilingual associates, who speak Portuguese and Spanish, which may be helpful.

We generally won't know about a claim situation until we hear from you. Even if you report a claim directly to your insurance company, please give call or email us so that we can follow up with them  on your behalf. Ideally, you should contact us by the end of the next business day after a claim incident. For most nonemergency claim situations, you can submit a claim report online. Of course, if you prefer, you can call or visit us, too. 

Use the links below to learn more about claims and to access forms to submit a report online.

in a claims emergency...call our 24-hours hotline

Some claim situations require immediate attention. So, we have a 24-hours emergency claims hot line to reach us any time of day or night. Simply call any office or 800 222 8711 and our automated phone system will connect you to our Claims Hotline. 

When to call the emergency hotline
Call us immediately if you have a personal or business claim involving:

Accident involving serious bodily injury or death
Fire – a structural fire involving your home or business
Serious water damage – burst pipes or sewer backup
Significant structural damage – damage caused by wind, falling debris or other situation 

what happens after I submit my claim?

Once a Murphy Insurance client support associate receives your claim report:

  1. We review it and call you if we have any questions.
  2. We submit your claim to your insurance company.
  3. A claims adjuster from your insurance company will contact you directly to go over your claim. In some cases, the insurance company may request that you submit additional information, but generally the online form is sufficient.
  4. In many instances, your claim will be resolved through your discussions with the insurance company representative.
  5. If while working with the insurance company on your claim, you have any questions or service issues, please get in touch with a Murphy Insurance client support associate for further assistance. We want to make sure your claim is handled fairly.

learn more about our claims services: