what people say about us

Knowing what others have to say is helpful when making decisions about insurance protection. Thanks to our customers who have taken time to share their thoughts.

"Murphy Insurance agents are always so helpful and efficient. They solve all my problems quickly and answer all questions in a very timely manner. I highly recommend them."
- Patty Devens, MA

"My husband was recently involved in a fender bender. Fortunately no one was injured, but we had substantial damage to our vehicle. They helped us each step of the way, patiently answering all of our questions. With their assistance, we were able to expedite the process with minimal inconvenience. "
 Karen G. Lancaster, MA

"Murphy Insurance Agency employees are friendly professionals with a vast knowledge of the different types of insurance available and provide a comfortable place to share confidential information. It's essentially one-stop shopping where all our needs can be met. Erin helped us set up insurance for our new home with such ease, we couldn't believe it was done in one meeting. She took the time to research the best coverage for us, had the documents ready, and we were done! I highly recommend working with any Murphy Insurance Agent! They add a personal touch and truly treat you like a family member!"
- Melissa D. Berlin, MA

"I have worked with Maria Afonso since I first switched to Murphy Insurance. Maria has always been so professional and when I had questions or concerns she was always there, extremely timely and professional. I have recommended Murphy insurance to many of my friends and family and will continue to do so!!"
- Chris C. Upton, MA

"From beginning to end, my experience with Murphy Insurance Agency was fantastic. The service was both professional and personal and I would not hesitate to recommend this company to anyone."
- Elizabeth M. Harvard, MA

"I don't give a business 5 stars unless said business truly deserves it. Murphy Insurance certainly does. I work mostly with the staff in Medway. They are always available to answer any questions and take the time to review my policies and suggest changes, if needed. They are attentive, knowledgeable and truly a pleasure to work with."
- Melanie W. Hopedale, MA

"Since moving to Berlin eleven years ago, all of my insurance needs have been taken care of by Murphy Insurance. They helped me find an affordable life insurance product that accomplished my goals, which was more challenging due to a previous medical diagnosis that made me uninsurable with some insurance companies. Many of the Account Managers have helped me choose the appropriate coverage for my two cars, helped me take advantage of discounts, and made suggestions for how I might save money on my premiums. And sadly, at times when I've had to make an insurance claim, Sally has always given me excellent guidance, making me feel that I was well cared for. I highly recommend Murphy Insurance, and do to all my friends and clients."
- Clif L. Berlin, MA

"I have been with Murphy insurance for both my personal and business needs for many years. They are very professional and knowledgeable. Their customer service is outstanding. I would highly recommend Murphy Insurance for any of your insurance needs."  
- Lisa C. Hopedale, MA  

"I have been a customer of Murphy Insurance for many years and am very satisfied with my experiences with them. The agents are very helpful and add a personal touch to helping me whenever I stop by."  
- Marge C. Milford, MA   

"Amalia has been my go-to through teen drivers, car changes, and home changes, all of which required insurance changes. Recently, we had an accident. Her guidance was prompt and efficient, but her compassion and kindness were most important. "  
- Amy R. ​Dunstable, MA 

"Everyone that we've worked with at Murphy Insurance has been professional, responsive, and knowledgeable. I would highly recommend them to anyone."  
- Holly W. Pepperell, MA  

"We needed a car and we needed it yesterday. The dealership was very quick, and Lee dovetailed the insurance info right in so we got the car on the road within a day. Couldn't be happier! "
 - Elaine O. Littleton, MA   

"For as long as we’ve been doing business with Murphy Insurance...I’ve raved about your level of service. I’ve always been so impressed with Bonnie’s attention to detail, pro-active stance, thoroughness, and knowledge. This level of care was never more evident (than) when we recently encountered a problem with our health insurance company. The only one who was able to not only help but was able to get this resolved was Bonnie. Long story short there was a 'glitch'.....when we called, we got nowhere. Bonnie escalated our case to her contacts and was able to speak with people...that we probably never would have been able to reach. Not only are we able to breathe easy again, but she saved us countless dollars and aggravation dealing with lawyers. Once again, her level of dedication and care has only solidified what I already knew… Bonnie Donovan and Murphy Insurance are WONDERFUL!!!"
- Audrey B. Medical Supply Store Holliston, MA

"Lee has been a huge asset to our insurance needs. Knowledgeable, timely, friendly, and supportive in all our needs. I would strongly recommend her and Murphy Insurance."
- Janet O. Groton, MA 

"I'm very pleased with your agency. Each time I have any questions, your associate(s) answer my questions...(if) any problems occur, it will be taken care of. When friends or family asked about which agency I have, I refer them to Murphy Insurance. Thank you."    
- Elizabeth M. Haverhill, MA

 We have been doing all my insurance business with Murphy Insurance for years. We really appreciate the service that they provide for all the questions and concerns that we have during the year. It is so nice knowing that they are looking out for our best interest and making sure that we have the best coverage on my autos, home, etc..."   
- Donna & Kevin M.   Leominster, MA

"I have been a customer of Murphy Insurance since I first got my driver's license. Since then I have gotten married, purchased a home, and more. I have always received sound advice and now have an umbrella policy to cover what I need. I have received prompt service when I have had a claim or any concern and after 20+ years as a customer, I can say I highly recommend them. They are there to help guide you when you most need it!"
- Brenda M. Northborough, MA   

"I am happy to give my recommendation for Murphy Insurance. I demand personalized service, and I am a very long time client of Murphy Insurance. I am pleased...that the staff of my local office in Medway knows me by name and always provide proactive service that provides me the best coverage at the fairest prices. I have been contacted with ways to save money without compromising my insurance coverage, which is so important to me. I think I'm with the best company in my area and...I highly recommend them if your looking for the best coverage at the fairest prices."
- Joseph M. Upton, MA

"We moved to Murphy a few years back and couldn't be happier. While their rates are better than our previous provider, it's the service and quick response we value. Our growing family has changing insurance needs and Murphy not only gives us the service we need but our agent, Erin, is always ready to advise us on better and more cost-effective plans. By making a few adjustments throughout the year, we have saved a lot of money. Thanks to Erin and the team at Murphy."      
- Anthony T. Hudson, MA

"As a senior citizen, I have traveled all over the country and have had many insurance agencies to deal with. None of them compare with the helpfulness and concern for their clients that Murphy Insurance gives. I am glad to have their support."  
- Jim F. Townsend, MA   

"I want to thank the staff at Murphy Insurance for always being there to help. They respond almost immediately and always go the extra mile to help you or get you to the correct person that can help. I have had many brokers in my career, but they stand above the rest! Nothing is ever a problem or any hesitation in helping. Everyone is so friendly and positive. Thank you Bonnie, Carol, and Michael."
- Jo-Ann D.  Not-for-Profit Organization Marlborough, MA

"My family has been with Murphy Insurance for as long as I can remember. There is a reason why we've never left....the service is EXCELLENT! I can e-mail Amalia any time, day or night, and I swear I get a response within minutes! We know we can trust whatever she says to be the best solution for our needs, nothing more and nothing less. Murphy Insurance makes everything simple and painless."  
- Megan P. Boston, MA   

"FYI, my wife came home last week, and said she talked to you on the phone about our policy…'Isn't she the best insurance person you have dealt with before?'”
- David B. Lancaster, MA

"Having left my home of forty years and moved to Massachusetts, I was overwhelmed with the details of insurance matters and automobile registration. Erin held my hands through the process, finding me the most reasonable rates and walking me through each step concerning my vehicle. I felt like I had become a member of a caring family the minute I walked through the door of Murphy Insurance! I would recommend your company to anyone who asks."  
- Kathryn S. Maynard, MA

"Always there to help and protect my cars and now home. Feels like extended family."  
- Bill M. Lancaster, MA 

"Murphy Insurance in Hudson has got this down to a science. Everything from their customer service to their business hours is flawless. The attention to detail I have received has been outstanding at every level. The personalized service of my agent reviewing my policy regularly and informing me of any additional discounts or changes without me having to search these out myself is a credit to their commitment to their clients. If you are not using Murphy Insurance now, you have no idea what you are missing. I'd also like to give a special thank you to my agent Erin and new policy representative Maria. You ladies demonstrate what everyone should expect in phenomenal customer service. I have also recently moved the remainder of my family to Murphy Insurance and would recommend Murphy Insurance without hesitation."   
- Peter R. Hudson, MA 

"For more than 15 years, Murphy Insurance Agency and Amalia have been providing us with top-notch service and competitive rates for all of our insurance needs. Over the years we have moved several times, kids have started driving and businesses have been started - and throughout, Amalia has time and again gone the extra mile to get us the best coverage and rates, and to make sure our interests were well protected. Thank you for your excellent service!"   
- Norm S. Essex, MA 

"I just switched over to Murphy Insurance Agency and I am very impressed! What peace-of-mind I got working with Leslee!  She is knowledgeable and friendly but most of all I didn't feel like she was rushing to finish and move on. I felt VALUED!  I know my family and I are well covered. Thank you for everything! "   
- Wendy H. Marlborough, MA 

"We were having a very difficult time finding anyone who could define and explain FEMA Flood Insurance - what the map changes would mean in future. Jessica was the one person who went the extra mile and also explained it to an agent who practices in an oceanside town. Thank you Jessica for saving our house sale."  
- Kate Boston, MA

"I bought my first house in Massachusetts more than 16 years ago, and I called Murphy Insurance for my home and car insurance policies. I was introduced to Amalia and have been working with her ever since. She is fantastic! I feel that she always is a step ahead in communicating to me if there are any changes that are being made or if I need to make them. She truly understands the industry and represents Murphy Insurance very well. Additionally, my son has since moved out and bought his own home and also depends on Amalia. She is the best! I don't know what we would do without her! Murphy Insurance is great, and I always feel comfortable knowing that they are taking good care of us!"  
- Denise M. Marlborough, MA 

"Thanks for all your help and advice. Your service makes me a loyal Murphy customer who will recommend you guys to anyone who asks (or doesn't!)"
- Tom P.  Harvard, MA

 

 "D.Francis Murphy Insurance Agency was recommended to me by the seller of my antique auto for insurance and it went flawlessly as they cut through the red tape that was involved to make it a quick transition. I would recommend this agency highly." 
- Burt C. Sutton, MA
 

 "After the fire, Murphy Insurance was there for us every step of the way...looking out for our interests. I'm grateful and highly recommend them." 
- Peter C., Restauranteur, Hopkinton, MA
 

 "Maria Cole came to me as a result of a referral. Maria was responsive, efficient and extremely professional. She was able to save me over 50% of what I was paying for my auto Insurance. Thank you Maria." 
- Dave O. Princeton, MA
 

"I have several policies with Murphy Insurance, including personal and business. Jean and Jess...both are wonderful. They are thorough, knowledgeable and always available for my call." 
- Mary B. Southborough, MA
 

"Thanks for all your help and advice. Your service makes me a loyal Murphy customer who will recommend you guys to anyone who asks (or doesn't!)" 
- Roger & Brenda D. Shrewsbury, MA

"I was once again impressed with the prompt assistance provided by the Murphy Insurance staff. I switched to Murphy from another agent in 2009 and the level of service is far superior."
- Shauna S. Marlborough, MA 

"I met with Lisa about the 7 policies I wanted to move from another agency, she made me feel that she was concerned about each policy and how to go about the changes. She has raised the bar on what I was expecting."
- Tony D. Hudson, MA

"I would recommend D. F. Murphy Insurance Agency to anyone looking for insurance. The agents are knowledgeable and trustworthy professionals that always have the customers best interest in mind."
- Sara W. Ashburnham, MA

"An experience that can be painful was easy and encouraged further interaction if necessary. No matter who you talk to at Murphy Insurance you feel they are glad you called and you are important."
- Jim C. Townsend, MA

"I felt very confident dealing with MY insurance company. You are in my town and I can stop in anytime and receive the help I may need. Everyone is very pleasant and will always get the answers to my questions."
- Joyce W. Groton, MA

"Very helpful, quick response, informative and I even got a follow up call to ensure everything went smoothly when contacting Mapfre to make sure I was all set! :) "
- Stacey M. Marlborough, MA

"Saved lots of money, very helpful associates."
- Dan D. Harvard, MA

"The staff is very friendly and helpful. they are always willing to answer any and every question that I've had so far. I'm always greeted with a smile and friendly service every time I come in. ...I look forward to my next visit."
- Alvaro D. Hudson, MA 

"Very positive. Heidi from the Groton office was very patient and professional. I am very happy that I was able to save $54 a month on my car insurance, that's $648 a year!"
- Colleen B. Townsend, MA

"I walked in off the street to get insurance for a new vehicle so I could get it registered quickly. Not only did I get the insurance I wanted at a great price, but they also handled all the registration for me, and I left with plates! I was pleasantly surprised by how quick and easy it was."
- Michael B. Hudson, MA

"They are a great local insurance agency to work with right in our town and they really get to know you on a personal level."
- Charlene K. Fitchburg, MA

"Murphy Insurance is very responsive and extremely helpful. Our representative was terrific by clearly explaining the options for our condo insurance. I would absolutely recommend Murphy to anyone looking for a great company that makes the insurance buying process so personable and easy. It's not every day you get this kind of service. Great job!"
- Alan B.  Kansas

"Murphy Insurance has handled my insurance for 30+ years... I've maintained the relationship despite a move across the state because of the extraordinary customer service. With facsimile and e-mail services, I'd never know there were 60 miles between Marlborough and Springfield."
- Leona I. Springfield MA

"They know what they are talking about. The agent was patient in explaining the details of my questions. They were very courteous and friendly."
- Pauline G. Groton, MA

"I have worked with the Groton office for the past 8 years. Every time I have made any request they have been fantastic. This office has the most professional, capable, and pleasant group of insurance agents I have ever worked with."
- Mark C. Townsend, MA

"We have been with Murphy Insurance for over 35 years and would highly recommend them as an agent for all insurance coverage."
- Dolores Hudson, MA

"Service with a smile. Quote received on time and full explanation was offered. Local agent who supports other local businesses. Very pleased with the Murphy Insurance staff and services."
- Ernie K. Marlborough, MA

"One stop shop, Murphy's covers all your insurance needs. From the receptionist to the sales representative everyone was very polite and professional. Bill was the consummate professional and his product knowledge was incredible."
- Mark F. Hudson, MA

"This is my 2nd year purchasing insurance at Murphy's. I added my motorcycle insurance this year and they even went to the registry FOR me! Especially thanks to Debra, we sometimes email back and forth several times a day. She always gets me the information I need quickly and accurately and I trust her to recommend the right insurance at the right price."
- Marie W. Milford, MA 

"I'm always dealt with very quickly, very professionally and my needs seem to be very important to whomever I am dealing with. Everyone treats me with the utmost courtesy. I can't imagine using any other insurance agency."
- Andy T.  Bolton, MA

"Ana knows everything! And if she doesn't, she'll research it and get back to you quickly! D. F. Murphy Insurance takes care of its customers immediately and usually in one phone call. One less hassle in a busy world!"
- Jeri L. Framingham, MA

"In all of my dealing with Murphy Insurance, they have met or exceeded my expectations."
- Scott F. Hudson, MA.

"Very pleasant to deal with, no pressure, and answered my questions with unbiased responses."
- Bill S. Holliston, MA

"If you want someone to really care and explain your options then this is the place to deal with."
- Patricia W. Ayer, MA 

"I have been using Murphy Insurance for over 30 years and have no complaints."
- Terry A. Ayer, MA

"Your agency did what four other agencies could not do. Excellent job assisting my company and obtaining the coverage I have been seeking."
- Chuck L. Leominster, MA 

"Very professional and knowledgeable Associates that took care of all my needs so I didn't have to deal with it. I would definitely recommend."
- Mr. Jones Pepperell, MA 

“I want to commend the terrific service I’ve received at the Medway Office. In the past, I dealt directly with insurance companies. As my frustration grew, friends recommended we contact your agency. Reluctantly, I decided to give it a try… why didn't I do this sooner! In particular, the outstanding customer service support from Maria A.  Maria has been simply awesome from day one! All my questions get answered. We meet annually, face-to-face to review policies/coverage and discuss potential cost-saving alternatives...invaluable! On rare occasions when Maria is not available, the rest of the office steps right in to assist. Thanks so much!" 
- Gary G.  Milford, MA 

"Murphy Insurance has always been there for us.  They're competitive, and more importantly, their service and claims support are outstanding."
- Stephen F. Auctioneer & Appraiser Marlborough, MA 

"Very personalized service and exceptional follow-up was provided by my service representative. With multiple lines of insurance required as a business owner, I need someone keeping an eye on my business needs." 
- Jeanne B. Bellingham, MA 

"Can I just tell you how impressed I am with your periodic emails…always full of useful and pertinent information! I work for one of the largest Commercial Property Insurance carriers in the world; where we not only insure our clients' properties, buildings, equipment...etc., we also strive to educate our clients in all areas of loss prevention. So, I really appreciate your getting the word out to your own clients; that mitigating losses is important, it is possible and if it is within their power to do so, it is a must!"
- Karen A. Hopedale, MA

"In the 20+ years that I've been with Murphy Insurance one thing stands out, I've always gotten good advice and excellent service."
- Manny C. Hudson, MA

"Just great personal service! Expanded my coverage, saved me some money, and placed me with a financially stable carrier, who could handle my multi-state needs."
- Paul M. Millis, MA

"Our account rep is without a doubt the best agent! He is always there whenever we need him, and if he does not know the answer, he always finds it. He follows up...customer service is excellent. We have complete confidence in him. We trust him with our business, personal and health insurance!"
- Melissa D. Chelmsford, MA 

 "I have always been happy with Murphy Insurance Agency. Recently, I added my homeowner's insurance and saved $200 on my car and $200 on my home! I just referred another friend to the agency."
- Kim D. Marlborough, MA 

"I am very satisfied with Murphy Insurance. Your employee, Ana Monteiro, is an exceptional agent. She always goes out of her way to help me. She is professional, very helpful, and confidential."
- Maria B. Hudson, MA 

“I am 40 years old and have dealt with a lot of insurance companies, and yours is by far the best. Your staff is A+ and has helped me understand issues that have been confusing. I thank you.”
- Peter B. Hudson, MA

"My wife and I have 4 cars, 2 homes, and 2 teenage boys. That gives us many reasons to spend time with everyone at the Groton office. I wanted to let you guys know that the staff in Groton have been wonderfully supportive, friendly, and accommodating. Thank you very much for creating an environment of help.”
-  John R. Groton, MA 

 

"We have always felt that Murphy Insurance has not only supported our insurance needs, but has been our advocate. No matter what the need or concern, your agency has always over delivered. A pleasure doing business with you."
- Linda V. Harvard, MA

“Thanks for always answering all my questions so promptly.”
- Eileen S. Bolton, MA