emergency claim situations
If a claim emergency requires immediate assistance after business hours, please call our 24-hours Emergency Claims Hotline. Simply call 800-222-8711 and follow the prompts.
non-emergency claim situations
Submitting a report online is a convenient way to provide us with the information necessary to begin to process your claim in a non-emergency. A customer support associate will contact you for any additional information.
When another vehicle is involved, a state accident report from the state in which the accident occurred is often required.Use these links if you need a Massachusetts, New Hampshire and Vermont form or contact us for other states. Please provide us with a copy of the completed form by fax at 978-562-4122 or dropping it off at any office. If you prefer to email us a scan of the document, we recommend using our Secure Email tool, which protects your private information with encryption.