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Meet Our Management Team

Our management team has decades of experience. They use their combined knowledge and know how to guide our team of talented associates to find the best solutions for our clients.

Dennis F. Murphy, Jr., CEO

Michael Murphy, President

Amalia Santiago-Guven, Personal Insurance Manager

Tina Hayes, Commercial Insurance Manager

Jennifer Giampapa, Financial Insurance Manager

Sally Chaves, Claims Supervisor

Tricia Gervasi, Human Resources Manager

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Dennis F. Murphy, Jr., CPCU, CLU
T 978 568 8711

Dennis heads Murphy Insurance Agency. In 1960, he joined the agency, which his father, D. Francis “Frank” Murphy started in 1937. He built the agency from a one location operation with a handful of employees to the large regional agency Murphy Insurance is today. He has been a community and industry leader through his career serving on the boards of a wide variety of civic and professional organizations as well as providing financial support. 

Dennis is a tireless advocate of education, contributing to the creation of the Worcester County Insurance Institute, funding scholarship programs and mentoring many young professionals. He is a founding member and past president of the Central Mass Chapter of CPCU Society and is a recipient of its Distinguished Lifetime Service Award, recognizing his many contributions to the insurance industry.

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Michael Murphy
T 508 787 5121

Michael joined the family agency in 1990. He oversees the daily operations of the agency managing all aspects of the business in conjunction with the entire Management Team. In addition to his leadership role, Michael continues the Murphy tradition of being directly involved with clients. He takes an active role in building and maintaining relationships with new and longtime customers...both personal and business. He is also active in the community serving on a number of community organizations.

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Amalia Santiago-Guven, CIC, AAI-M, API, AIS, AINS, CISR
Personal Insurance Manager
T 978 567 4650

Amalia joined the agency in 1998. She has a vast knowledge of personal insurance and manages our Personal Insurance Associates across our seven locations. Her team provides guidance and solutions to protect the individuals and families including auto, home, recreational vehicle and personal umbrella insurance. Amalia is based at our Hudson office.

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Tina Hayes, AAI, CRIS, CPIA, AAI-M
Commercial Insurance Manager
T 508 787 5123

Tina joined the agency in 2019 and has over 30 years of insurance industry experience. Having previously owned her own insurance agency, she has a vast knowledge of commercial insurance.  Tina manages our Commercial Insurance Account Executives and Associates team, who provide guidance and solutions to protect the businesses, nonprofits, and business owners for the wide array of risks facing companies today. Tina is based at our Marlborough office.

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Sally Chaves, CISR 
Claims Supervisor
T 978 567 4604

Sally joined the agency in 1992. She has 20+ years of personal and business insurance claims experience. When you have a claim, Sally and her Associates make it as simple as possible by providing guidance, taking reports and submitting them to the insurance company on your behalf. Most importantly, they are here to provide support during stressful situations.


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Tricia Gervasi, PHR
Human Resources Manager
T 978 567 4600 

Tricia joined our team in 2014. She has 19 years of human resources experience and manages recruitment, employee relations, compensation and benefits, performance management and regulatory compliance. She takes care of our staff who in turn take care of you.