As the first impression for the agency, the Support Representative will create a welcoming environment as they greet and assist walk-in guests. This position is key to ensuring that visitors feel valued and well-supported from the moment they arrive. The Support Representative will also provide administrative support for our busy Medway office.
Location: Medway
Job Type: Full-Time, the hours for this in-office, full-time position are: M-TH: 8am-4:30pm, F: 8am-4pm.
Job Responsibilities
- Greet walk-in clients and visitors in a professional and helpful manner.
- Answer client inquiries or direct the inquiry to the person best able to assist the client.
- Process payments received by walk-in customers and document accordingly.
- Process certificates of insurance for commercial lines clients.
- Perform accurate data entry on a daily basis regarding client policy cancellations and reinstatements.
- Submit change requests to carriers as requested by the customers.
- Sort and distribute Agency mail on a daily basis and process outgoing mail.
- Provide requested information to Management on local merchants, company addresses or contact information as requested.
- Assist sales, finance, and marketing departments with projects.
- Provide back-up reception when needed and direct the caller to the appropriate person courteously and professionally.
Requirements
- High School diploma or GED.
- Minimum of 1-2 years of administrative/office support or customer service experience.
- Basic Microsoft Office computer skills (Word, Outlook).
- A highly professional and pleasant phone manner is required for a busy office with multiple locations and a multi-line telephone system.
- Data entry skills, basic cashier skills, mail sorting & record keeping practices.
- Effective communication skills, friendly and outgoing personality, organizational skills, strong attention to detail, and ability to respond to requests effectively and efficiently.
- Strong commitment to customer service excellence.
- Ability to speak Portuguese and/or Spanish is considered a plus.
- Previous P&C insurance experience is helpful but not required.
Benefit Highlights
- medical/dental/vision
- HRA plan pays a significant portion of the medical deductible
- Flexible Spending Account
- company paid life/STD/LTD
- 401k company match
- vac/sick/floater time off
- educational support
- 4pm close on Fridays
- monthly office lunches
- additional voluntary benefits
This support representative role offers an opportunity for growth. We hope to meet a candidate who is passionate about a career in the insurance industry and willing to learn. We offer a competitive salary and benefits package and a supportive, friendly environment.
Be sure to watch our Join Our Team video above, which discusses our company culture and features members of our amazing team.
