Are you looking for a new opportunity in a welcoming, team-oriented environment? Join our independent agency where we take pride in providing exceptional service and building lasting client relationships. Murphy Insurance Agency is seeking a Personal Insurance Branch Supervisor to lead our dynamic Groton team. If you’re passionate about helping people and thrive in a collaborative setting, we’d love to connect!
Be sure to watch our Join Our Team video, which discusses our company culture and features members of our amazing team.
Location: Groton
Job Type: Full-Time, the schedule for this role is: M-TH 8am-4:30pm; F 8am-4pm.
What You’ll Be Doing
As a Personal Lines/Insurance Branch Supervisor, you’ll be accountable for the agency’s branch operations, service and marketing, and staff management.
Key Responsibilities
- Supervise the day-to-day activities of all branch employees
- Review current coverage, assess client needs, and recommend appropriate insurance solutions
- Clearly explain coverages, exclusions, and policy changes to clients
- Use carrier and agency systems to generate documents and respond to client requests
- Communicate current industry trends, product updates, and technology tools to staff
- Support your team by providing technical answers and resources on insurance and technology
- Resolve escalated customer service concerns
- Participate in the employee selection process for the branch office; train and onboard new hires
- Conduct employee performance appraisals as required
- Participate in supervisor staff meetings
What We’re Looking For
Skills & Qualifications
- Excellent communication skills, organizational skills, and ability to respond to requests effectively and efficiently
- In-depth knowledge of current computer system functions, input procedures, codes, and reporting capabilities for all carriers
- Solid understanding of Agency workflow procedures
- Possesses a positive attitude and makes every effort to perform in the position with a can-do, upbeat approach
- Ability to develop and maintain cordial and effective working relationships with clients, co-workers, carriers, vendors and other business contacts
- Ability to communicate verbally and in writing with others to explain somewhat complex issues, receive and interpret complex information, and respond appropriately
- Proficient in the Microsoft Suite of products
Experience & Licensing
- Property & Casualty (P&C) license required
- 5+ years of experience in a personal insurance account management role required
- 2+ years supervisory experience strongly desired
- Professional designations preferred
- Experience working within Applied EPIC agency management system is a plus
- Bilingual skills are helpful
What We Offer
Benefits You’ll Enjoy
We believe in supporting our team both professionally and personally. Our comprehensive benefits package includes:
- Medical, dental, vision
- HRA to help cover medical deductible
- Flexible Spending Account (FSA)
- Company-paid life and disability coverage
- 401(k) with company match
- Paid vacation, sick time, and floating holiday
- Educational support for licensing and professional development
- Early 4PM close on Fridays
- Monthly team lunches and a fun office atmosphere full of really nice people (for the most part)
- Access to additional voluntary benefits
If you’re looking for a professional home where your expertise is valued and your growth is supported, we’d love to hear from you.
