Are you looking for a new opportunity in a welcoming, team-oriented environment? Join our independent agency where we take pride in providing exceptional service and building lasting client relationships. Murphy Insurance Agency is seeking a Personal Insurance Branch Supervisor to lead our dynamic Groton team. If you’re passionate about helping people and thrive in a collaborative setting, we’d love to connect!
Be sure to watch our Join Our Team video, which discusses our company culture and features members of our amazing team.
Location: Groton
Job Type: Full-Time, the schedule for this role is: M-TH 8am-4:30pm; F 8am-4pm.
What You’ll Be Doing
As a Personal Lines/Insurance Branch Supervisor, you’ll be accountable for the agency’s branch operations, service and marketing, and staff management.
Key Responsibilities
- Supervise the day-to-day activities of all branch employees
- Review current coverage, assess client needs, and recommend appropriate insurance solutions
- Clearly explain coverages, exclusions, and policy changes to clients
- Use carrier and agency systems to generate documents and respond to client requests
- Communicate current industry trends, product updates, and technology tools to staff
- Support your team by providing technical answers and resources on insurance and technology
- Resolve escalated customer service concerns
- Participate in the employee selection process for the branch office; train and onboard new hires
- Conduct employee performance appraisals as required
- Participate in supervisor staff meetings
Requirements
What We’re Looking For
Skills & Qualifications
- Excellent communication skills, organizational skills, and ability to respond to requests effectively and efficiently
- In-depth knowledge of current computer system functions, input procedures, codes, reporting capabilities for all carriers
- Solid understanding of Agency workflow procedures
- Possesses positive attitude and makes every effort to perform in the position with a can-do, upbeat approach
- Ability to develop and maintain cordial and effective working relationships with clients, co-workers, carriers, vendors and other business contacts
- Ability to communicate verbally and in writing with others to explain somewhat complex issues, receives and interprets complex information, and responds appropriately
- Proficient in Microsoft Suite of products
Experience & Licensing
- Property & Casualty (P&C) license required
- 5+ years of experience in a personal insurance account management role required
- 2+ years supervisory experience strongly desired
- Professional designations preferred
- Experience working within Applied EPIC agency management system a plus
- Bilingual skills helpful
What We Offer
Benefits You’ll Enjoy
We believe in supporting our team both professionally and personally. Our comprehensive benefits package includes:
- Medical, dental, vision
- HRA plan pays significant portion of medical deductible
- Flexible Spending Account (FSA)
- Company-paid life and disability coverage
- 401(k) with company match
- Paid vacation, sick time, and floating holiday
- Educational support for licensing and professional development
- Early 4PM close on Fridays
- Monthly office lunches
- Access to additional voluntary benefits
If you’re looking for a professional home where your expertise is valued and your growth is supported, we’d love to hear from you.

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Murphy Insurance Agency provides insurance solutions across Massachusetts and New England. Where you live is not a barrier to our assisting you. We are proud to serve the communities where our customers live and work, including Acton, Ashland, Ayer, Bellingham, Berlin, Blackstone, Bolton, Boston, Boxborough, Boylston, Chelmsford, Clinton, Concord, Devens, Dunstable, Fitchburg, Foxborough, Framingham, Franklin, Groton, Harvard, Holliston, Hopedale, Hopkinton, Hudson, Lancaster, Leominster, Littleton, Lunenburg, Marlborough, Maynard, Medfield, Medway, Mendon, Milford, Millis, Millville, Natick, Norfolk, Northborough, Northbridge, Pepperell, Sherborn, Shirley, Shrewsbury, Southborough, Sterling, Stow, Sudbury, Townsend, Upton, Uxbridge, Wayland, Westborough, Westford, Weston, Whitinsville, Worcester, and last but not least, Wrentham.
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