Filing an insurance claim, whether for personal or business reasons, can often be a stressful experience. Our dedicated Claims Team is here to support you and be your advocate when needed. Additionally, we offer the assistance of bilingual professionals fluent in Portuguese and Spanish, which may be of support.
We’re Here When and Where You Need Us
We generally won’t know about a claim situation until we hear from you. Even if you report a claim directly to your insurance company, please call or email us so that we can follow up with the company on your behalf. Ideally, you should contact us by the end of the next business day after a claim incident. For most non-emergency claim situations, you can submit a claim report online. Of course, if you prefer, you can call or visit us, too. Use the links below to learn more about claims and to access forms to submit a report online.
- Auto/Vehicle Claim Report – State accident reports may be required if another vehicle is involved Massachusetts, New Hampshire, Rhode Island, Vermont, or for other states contact us.
- Property Claim Report
- General Liability Claim Report
- Workers’ Comp Claim Report – Employer’s First Report of Injury, Illness, or Death: Form 101 (print, complete, and return to Claims Dept at claims@dfmurphy.com)
- Other Claim Reports
When To Call Our 24-Hour Claims Emergency Hotline
Some claim situations require prompt attention—and we’re here to support you when the unexpected happens. Murphy Insurance has an Emergency Claims Hotline you can call during extended hours, every day of the week.
If you need to report an urgent claim, simply call any of our office numbers or dial 800-222-8711. Follow the prompts to reach our Emergency Claims Hotline, where you can leave a message. A member of our on-call claims team will be notified and get back to you as quickly as possible.
Our hotline is actively monitored from 6:00 AM to 10:00 PM. If you leave a message overnight, we’ll return your call the following morning.
Please contact us immediately if your personal or business claim involves:
- Accident involving serious bodily injury or death
- Fire – a structural fire involving your home or business
- Serious water damage – burst pipes or sewer backup
- Significant structural damage – damage caused by wind, falling debris or other situation
We’re here to help you navigate difficult situations with care and urgency.
What Happens After I Submit My Claim?
Once a Murphy Insurance client team member receives your claim report:
- We review your claim and call you if we have any questions.
- We submit your claim to your insurance company.
- A claims adjuster from your insurance company will contact you directly to discuss your claim. In some cases, the insurance company may request that you submit additional information, but generally, the online form is sufficient.
- In many instances, your claim will be resolved through your discussions with the insurance company representative.
- If you have any questions or service issues while working with the insurance company on your claim, please contact a Murphy Insurance client support professional for further assistance. We want to ensure that your claim is handled fairly.