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COVID-19 Information & Updates

current updates

RMVMurphy Insurance Registry of Motor Vehicles Courier Services

Effective June 4, 2020, we have resumed our RMV courier services.  The Registry of Motor Vehicles still has restrictions on the processing of some transactions and overall turn around time may be extended. Please consult with a member of our team for guidance regarding the process and assistance with required RMV documentation as each transaction situation may be different.  

Massachusetts phased reopening starting May 18: No immediate changes to services at Murphy Insurance

As the Commonwealth of Massachusetts prepares for a phased reopening beginning on Monday, May 18th, we want to inform you there will be no immediate changes to the existing status of Murphy Insurance Agency’s services or hours.

Our team members will continue to be available to assist you by phone and email Monday – Friday, 8:30AM – 4:30PM and on Saturday, 8:30AM – 12:00PM.  All Murphy Insurance office locations will remain closed to visitors until further notice.

We care deeply about the health and safety of our customers, team members, and the community-at-large.  With insurance being identified as an essential business, Murphy Insurance has remained open during this stay-at-home period with members of our staff social distancing at our offices or working remotely.  We are pleased that most needs have been able to be met through online, email, fax, postal mail, and telephone communications; however, we recognize that some needs will require in-person interactions as we return to a greater level of normalcy moving forward.  The Agency is working to establish plans to safely reopen our offices to provide in-person service, and we will keep you informed via updates.

We highly encourage you to utilize our alternative methods to conduct your insurance business that do not require coming inside an office location:

dfmurphy.com - Our website is a great tool to help you connect with us and a source of information.

  • Resources section - links to insurance companies and other sites, “pay my bill” information, forms to contact us and request quotes, request Certificates of Insurance, report a claim, and more.
  • Get a Quote – Get the quote process started online at any time of day. For Auto Insurance, you can get an instant quick quote and we will follow up with you.
  • Blog – Filled with helpful information and updates on a variety of insurance related topics.

e-signature via DocuSign – We offer the option of having you electronically sign many of our personal insurance forms using DocuSign, and are working diligently to provide this option for commercial insurance forms in the near future. 

EFT, Online & Telephone Payments –  Our team can help you set up automatic Electronic Funds Transfer payments from your bank account to pay your premium.  Also, insurance carriers all have helpful websites that offer a variety of features including making payments online and instructions for paying by telephone.

Any time you need assistance, our team is ready to help.  Simply send a message via our contact us form, email assistance@dfmurphy.com or call 800-222-8711 for assistance. Stay safe and be well.

 

previous notices

April 27, 2020 - Personal auto insurance COVID-19 premium rebates

March 31, 2020 - Auto insurance issues created by COVID-19 crisis: Deliveries & students home early

March 27, 2020 - FAQs: Payments & RMV questions related to COVID-19

March 16, 2020 - Coronavirus insurance related FAQs

March 15, 2020 - COVID-19 update: Agency is open, but offices closed to visitors


COVID-19 resources

Mass.gov Information on the COVID-19 Outbreak
Centers for Disease Control
World Health Organization