report a claim

online claim reports - personal & business

We generally won't know about a claim situation until we hear from you.  Ideally, you should contact us by the end of the next business day after a claim incident. For most nonemergency claim situations, you can submit a claim report online.  It is often the most convenient way to submit the information needed to initiate your claim.  Of course, if you prefer, you can call or visit us, too.  Use the links below to learn more about claims and to access forms to submit a report online.

• 24-hours claims emergency hotline
• What happens after I submit my claim?
• Submit an Auto/Vehicle Claim Report - In addition to report. a state accident report is required for auto accidents, which print from our form center.  After you complete it, send us a copy by fax, mail or drop it off.  
• Submit a Property Claim Report
• Submit a General Liability Claim Report
• Reporting other types of claims

in a claims emergency...call our 24-hours hotline

Some claim situations require immediate attention. So, we have a 24-hours emergency claims hot line to reach us any time of day or night. Simply call any office or 800 222 8711 and our automated phone system will connect you to our Claims Hotline.

When to call the emergency hotline
Call us immediately if you have a personal or business claim involving:

• Accident involving serious bodily injury or death
• Fire – a structural fire involving your home or business
• Serious water damage– burst pipes or sewer backup
• Significant structural damage – damage caused by wind, falling debris or other situation

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reporting other types of claims

Certain types of claim situations either need to be reported directly to an insurance company rather than through Murphy Insurance Agency. Workers’ compensation, life insurance, disability insurance and long-term care insurance claims often involve providing personal information that is protected by privacy laws including Health Insurance Portability and Accountability Act (HIPAA). This can be especially true in the case of employee claims through a group insurance plan.

We’re here when you need support.
Although privacy issues may not allow us to help process certain claims, we are always available for guidance and support.

• If something happens and you’re just not sure what to do next, call us and we can point you in the right direction.
• If you don’t have the contact information for your insurance company, we can give you the info you need to speak with an insurance company representative and submit your claim.
• If you are experiencing any servicing issues with an insurance company, we can help you get in touch with the right people.

Anytime that you have something you want to discuss, remember that Murphy Insurance is your agent and we’ll help in anyway we can.

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what happens after I submit my claim?

Once a Murphy Insurance client support associate receives your claim report:

1. We review it and call you if we have any questions.
2. We submit your claim to your insurance company.
3. A claims adjuster from your insurance company will contact you directly to go over your claim. In some cases, the insurance company may request that you submit additional information, but generally the online form is sufficient.
4. In many instances, your claim will be resolved through your discussions with the insurance company representative.
5. If while working with the insurance company on your claim, you have any questions or service issues, please get in touch with a Murphy Insurance client support associate for further assistance. We want to make sure your claim is handled fairly.

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