Hudson, MA—The Massachusetts Association of Insurance Agents (MAIA) is pleased to announce that the D. Francis Murphy Insurance Agency, Inc. of Hudson, MA, with additional offices in Bolton, MA, Groton, MA, Harvard, MA, Marlboro, MA, Mendon, MA and Medway, MA underwent an intensive review in order to be re-certified as a Five Star Insurance Agency.

The Five Star Award of Distinction is awarded by MAIA to an independent insurance agency that successfully completes a “fitness review” which examines an agency’s five key imperatives: Customer Focus, Management/Leadership Excellence, Human Resource Excellence, Process & Product Excellence and Future Success.

“The re-certification of the D. Francis Murphy Insurance Agency, Inc confirms its dedication to providing outstanding customer service to its clientele and being a strong business within its communities.  The Agency has a comprehensive marketing approach that brands the Murphy name and allows for excellent name recognition, image and reputation in the areas in which it serves.  The Agency has a wealth of experience within its staff and they have the knowledge and capabilities to successfully handle customer requests.  This D. Francis Murphy Insurance Agency, Inc is a fine example of what a Five Star Agency is and they should be congratulated on their achievements and re-certification.” said Frank Mancini, President and CEO of MAIA.

Michael and Dennis Murphy, owners of the Agency, attributed much of the agency’s success to its excellent staff and strong management team.  The Agency’s reputation and strong community presence combined with their outstanding customer service were the reasons the Agency continues to be of a Five Star status.  Insurance Made Simple is the Agency motto and although an ever increasing difficult thing to do, they continue to do that for their customers.       

Currently there are only 28 Independent Agencies in Massachusetts that have received the coveted Five Star Agency Designation.