Murphy Insurance Agency has successfully qualified to renew its Five Star Agency Designation after going through an intensive review process. The Massachusetts Association of Insurance Agents (MAIA) announced that they have been a Five Star Agency since 1999.
MAIA awards the Five Star Agency Designation to independent agencies that go through a vigorous review based on five imperatives: Customer Focus, Management/Leadership Excellence, Human Resource Excellence, Product & Process Excellence and Future Success Initiatives. Upon earning a qualifying score, an agency becomes a Five Star Agency Designee.
Dennis Murphy, III, Vice President, noted “It is rewarding to see that after many years of being a Five Star Agency Designee, our Agency continues to demonstrate such a high level of excellence. We have worked hard and have an outstanding staff that is dedicated to our customers’ and our Agency’s success”.
Michael Murphy, President, added “Our motto is ‘insurance made simple’; we have a great team that can educate our clients and speak in terms they understand. We continually strive to make our processes as efficient and effective as possible, and we concentrate on doing what is best and right the first time around. Earning the Five Star Designation and going through the process confirms we are on the right track and also sets a road map for us to follow to continue to work on getting better.”
“This review found that the fundamentals of excellence remain in place and a number of additional improvements have been achieved or are underway. As a result of all that we saw, we are proud to announce the continuation of the D. Francis Murphy Insurance Agency, Inc. as a Five Star Agency Designee,” said Frank Mancini, CEO of MAIA.
D. Francis Murphy Insurance Agency, Inc. is one of 28 Independent Agencies in Massachusetts and Rhode Island to have earned the coveted Five Star Agency Designation.