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Personal Lines Processing Service Associate

job summary

Based in our Hudson, MA office, the Processing Service Associate (PSA) is responsive to the needs of the agency and its customers. The PSA provides policy checking, invoicing, certificate issuance and quality control support to the Personal Insurance Department as well as administrative office support.
 

Essential Job Responsibilities and Duties

This partial summary should not be considered all-inclusive

  • Follows up with carriers to ensure timely receipt of accurate new, renewal and endorsement policies. Requests changes to correct errors and follows up.
  • Issues plates, registrations and renewals for Agency customers through EVR upon request.
  • Maintains orderly electronic files and documented information, following agency standards.
  • Processes incoming mail requests and responds promptly and appropriately.
  • Serves as back-up to receptionist team.
  • Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities. 
  • Keeps informed regarding industry information, new product information, coverages and technology to continuously improve knowledge and stay current.
  • Other administrative tasks may be assigned such as sorting and distributing mail and other support activities.

Knowledge and Skills Required

  • Must possess strong verbal and written communication and organizational skills
  • Must have the ability to handle multiple and changing priorities in a fast-paced team environment
  • Proficient in Microsoft Word and Excel. Prior experience and working knowledge of Wintam desired. Other AMS experience helpful.
  • Ability to train and learn Electronic Vehicle Registration system (EVR).
  • Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts. Perform in the position with a can-do, upbeat approach.
  • Expresses ideas and verbally conveys detailed or important instructions accurately.

minimum education & experience required

  • High School Diploma/GED required
  • Minimum of 2 years of professional administrative or customer service work experience in a sales or service organization preferred. Prior experience in an insurance environment desired.

how to apply 

Qualified candidates please submit your cover letter, resume and compensation requirements to Human Resources using our online application for employment.

Thank you for your interest in joining the Murphy Insurance Agency.

Murphy Insurance Agency offers a competitive compensation package including base salary plus commission incentive plan and excellent benefits including Education Reward and Incentive Program, 401k, Vacation, Sick, Holiday and Floater Days, Employee Assistance Program, Medical and Dental plans, Life/Accidental Death & Dismemberment, Long & Short Term Disability Insurance plans. Murphy Insurance Agency is an EEO employer.

This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.  This job profile does not alter the at-will employment status and it does not create an employment contract, implied or otherwise.