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Commercial Insurance Customer Service Associate

job summary

Do you enjoy working with clients and solving problems? Are you detail oriented? If so, we have an exciting opportunity for you to join Murphy Insurance Agency as a Commercial Insurance Customer Service Associate in one of our Central Mass offices. This key contributor is responsible for assisting customers in identifying their needs, determining the insurance options that provide the best value for their business and then growing and maintaining the relationship over time. This position requires proactive sales and service including cross-selling additional services to round out relationships.

essential job responsibilities

  • Informs and educates clients about policy coverage, changes, exclusions and insurance needs;
  • Pre-qualifies and analyzes prospective business clients according to agency standards.
  • Prepares, completes and submit applications to carriers; develop summaries, proposals and provide technical support in coordination with Producer(s); and responsible for follow-up with carriers and clients;
  • Reviews policies and all documentation for accuracy and quality standards
  • Assists clients with coverage changes, certificate requests, binders and endorsements; uses each contact as an opportunity to review needs and cross-sell appropriate services.
  • Responsible for existing client account review and renewal process including client contact, remarketing and proposals;
  • Actively seeks referrals from current clients and utilizes internal database to generate new businesses;
  • Cross-sells additional business services and refers clients to personal and financial services teams
  • Manages non-renewals and cancellation requests in order to retain business where appropriate
  • Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
  • In-depth knowledge of current computer system functions, input procedures, codes and how to perform technical tasks to expedite client service.

* This partial summary should not be considered all-inclusive

knowledge & skills required

  • Strong customer service focus with a highly professional attitude and approach to business
  • Full knowledge of business insurance markets and products including rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists.
  • Excellent computer skills with knowledge of agency management software and insurance rating software; proficient in Microsoft Suite office software; working knowledge of Applied WinTAM a plus
  • Must possess strong verbal and written communication and organizational skills
  • Must have the ability to handle multiple and changing priorities in a fast-paced team environment

minimum education & experience required

Minimum of 3+ years experience as an insurance representative or client support representative. Producer P&C licensed preferred. High School diploma required. College degree highly desirable. Experience in a sales or service organization preferred. Bilingual ability is considered a strong plus, but not required. 

how to apply 

Qualified candidates WITH COMMERCIAL INSURANCE EXPERIENCE, please submit your cover letter, resume and compensation requirements to Human Resources by email at employment@dfmurphy.com or fax to 978 562 8912. (Local candidates only. No relocation provided. No agencies please.) 

Thank you for your interest in joining the Murphy Insurance Agency.

Murphy Insurance Agency offers a competitive compensation package including base salary plus commission incentive plan and excellent benefits including Education Reward and Incentive Program, 401k, Vacation, Sick, Holiday and Floater Days, Employee Assistance Program, Medical and Dental plans, Life/Accidental Death & Dismemberment, Long & Short Term Disability Insurance plans. Murphy Insurance Agency is an EEO employer.

This job profile identified the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.  This job profile does not alter the at-will employment status and it does not create an employment contract, implied or otherwise.